Simple Awareness for Shared Mailbox & Parcel Locker Basics

1. Personal Data We Collect

We collect the following categories of personal data:

• Contact Information: Full name, email address, state of residence
• Interest Data: Main focus area (mailbox basics, parcel locker overview, collection habits, general learning)
• Technical Data: IP address, browser type, device information, cookies
• Usage Data: Pages visited, time spent on site, interaction patterns

2. Purpose of Data Collection

We process your personal data for the following purposes:

• To provide you with educational resources and guides
• To send you relevant information about mailbox and parcel locker basics
• To improve our services and website functionality
• To analyze user behavior and preferences
• To comply with legal obligations
• To respond to your inquiries and support requests
• To maintain records for business operations

3. Legal Basis for Processing

We process your personal data based on:

• Your explicit consent when you submit the form
• Legitimate business interests in providing educational services
• Compliance with legal and regulatory requirements
• Performance of contractual obligations

4. Data Security Measures

We implement appropriate technical and organizational security measures:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication protocols
• Employee training on data protection
• Secure data storage infrastructure
• Regular backups and disaster recovery procedures
• Incident response and breach notification protocols

5. Data Retention Period

We retain your personal data for:

• Active users: Duration of your relationship with us plus 2 years
• Inactive users: Up to 5 years from last interaction
• Legal compliance: As required by Malaysian law
• Cookies: Duration specified in Cookie Policy
• Financial records: 7 years as required by law

6. Data Sharing and Disclosure

We may share your personal data with:

• Service providers (email delivery, analytics, hosting)
• Legal authorities when required by law
• Professional advisors (lawyers, accountants)
• Business partners with your explicit consent

We do not sell your personal data to third parties.

7. Your Rights Under PDPA

You have the following rights under Malaysia's PDPA:

• Right of Access: Request a copy of your personal data
• Right to Correction: Request correction of inaccurate data
• Right to Withdraw Consent: Withdraw consent for data processing
• Right to Limit Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in structured format
• Right to Object: Object to certain types of processing

8. How to Exercise Your Rights

To exercise your PDPA rights, contact us at:

• Email: privacy@mailparcelguide.my
• General inquiries: hello@mailparcelguide.my
• Response time: Within 21 days of request
• Verification: We may request identification to verify your identity

9. International Data Transfers

Your personal data is primarily stored in Malaysia. If we transfer data internationally, we ensure:

• Adequate protection through contractual safeguards
• Compliance with PDPA requirements
• Your explicit consent where required

10. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from children under 18 without parental consent.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the revised policy.

12. Contact Information

For privacy-related inquiries or complaints:

• Email: privacy@mailparcelguide.my
• General contact: hello@mailparcelguide.my
• Location: Cyberjaya, Selangor, Malaysia

You may also lodge a complaint with the Personal Data Protection Department of Malaysia if you believe your rights have been violated.

1. Acceptance of Terms

By accessing this website and using our services, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.

2. Educational Purpose Only

Our services are provided solely for educational and informational purposes:

• Content is general awareness information about mailbox and parcel locker basics
• We make no guarantees about security, loss prevention, or delivery performance
• Information should not be considered professional advice
• Users are responsible for their own mailbox and parcel management
• We do not provide compliance, legal, or security consulting

3. No Warranties or Guarantees

We expressly disclaim all warranties and guarantees:

• No guarantee of improved security or loss prevention
• No guarantee of delivery performance or timely collection
• No warranty regarding accuracy, completeness, or currency of information
• No guarantee of uninterrupted or error-free service
• Services provided "as is" without warranties of any kind
• No warranty of fitness for a particular purpose

4. Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these Terms. You must not:

• Use our services for any illegal or unauthorized purpose
• Violate any laws or regulations in Malaysia or your jurisdiction
• Infringe upon intellectual property rights of others
• Transmit harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to our systems
• Harass, abuse, or harm other users
• Impersonate any person or entity
• Interfere with or disrupt our services

5. Intellectual Property Rights

All content, materials, and intellectual property on this website are owned by or licensed to us:

• Text, graphics, logos, images, and software are protected by copyright
• "Shared Mailbox & Parcel Locker Basics Guide" is our trademark
• You may not reproduce, distribute, or modify our content without permission
• Limited license granted for personal, non-commercial use only
• Any unauthorized use may violate copyright, trademark, and other laws

6. Payment Terms

If you purchase any paid services or products:

• All prices are in Malaysian Ringgit (MYR) unless otherwise stated
• Payment is due immediately upon purchase
• We accept major credit cards and online payment methods
• Taxes may apply and will be added to the total price
• You authorize us to charge your payment method for all fees
• Failed payments may result in service suspension
• Refunds are subject to our Refund Policy

7. Limitation of Liability

To the fullest extent permitted by Malaysian law:

• We are not liable for any indirect, incidental, or consequential damages
• We are not liable for loss of data, profits, or business opportunities
• We are not responsible for third-party actions or services
• Our total liability shall not exceed the amount you paid us in the past 12 months
• We are not liable for losses resulting from your use of our educational content
• Force majeure events excuse performance of obligations

8. User Responsibilities

As a user of our services, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring the accuracy of information you provide
• Complying with all applicable laws and regulations
• Using our educational content at your own discretion and risk
• Implementing appropriate security measures for your mailbox and parcels

9. Termination

We reserve the right to terminate or suspend your access:

• Immediately without notice for breach of these Terms
• For any reason with reasonable notice
• If we cease operations or discontinue services
• Upon your request for account deletion
• Termination does not affect accrued rights or obligations

10. Governing Law and Jurisdiction

These Terms are governed by the laws of Malaysia:

• Jurisdiction: Courts of Malaysia shall have exclusive jurisdiction
• Venue: Disputes shall be resolved in Selangor, Malaysia
• Language: English version of Terms shall prevail
• Dispute resolution: Good faith negotiations before litigation

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your violation of any law or third-party rights
• Your use or misuse of our services
• Content you submit or transmit through our services

12. Changes to Terms

We reserve the right to modify these Terms at any time:

• Changes will be posted on this page with updated date
• Continued use after changes constitutes acceptance
• Material changes may be communicated via email
• You should review Terms periodically

13. Contact Information

For questions about these Terms:

• Email: legal@mailparcelguide.my
• General inquiries: hello@mailparcelguide.my
• Location: Cyberjaya, Selangor, Malaysia

1. 14-Day Digital Guarantee

We offer a 14-day satisfaction guarantee on eligible digital products:

• Request a refund within 14 days of purchase
• Applies to premium guides and educational materials
• No questions asked policy for eligible products
• Full refund of purchase price minus processing fees

2. Refund Eligibility

Refunds are available for:

• Premium digital guides purchased within 14 days
• Educational courses or materials not accessed or downloaded
• Duplicate purchases made in error
• Technical issues preventing access to purchased content
• Billing errors or unauthorized charges

3. Non-Refundable Items and Services

The following are not eligible for refunds:

• Free resources and guides
• Products purchased more than 14 days ago
• Digital content that has been fully downloaded or accessed
• Services that have been completed or delivered
• Consultation fees after services rendered
• Third-party products or services
• Sale or promotional items marked as final sale

4. How to Request a Refund

To request a refund, follow these steps:

• Step 1: Email refunds@mailparcelguide.my within 14 days of purchase
• Step 2: Include your order number, purchase date, and reason for refund
• Step 3: Provide proof of purchase (receipt or confirmation email)
• Step 4: Wait for confirmation from our team (within 2 business days)
• Step 5: Follow any additional instructions provided

5. Refund Processing Timeline

Refunds are processed according to the following timeline:

• Request acknowledgment: Within 2 business days
• Refund approval decision: Within 5 business days
• Refund processing: Within 7-10 business days after approval
• Bank/card credit: Additional 3-5 business days depending on your financial institution
• Total timeline: Up to 15-20 business days from request to account credit

6. Refund Methods

Refunds will be issued using the following methods:

• Original payment method: Refund to the card or account used for purchase
• Store credit: Optional alternative if preferred by customer
• Bank transfer: For certain payment methods that cannot accept refunds
• Processing fees may be deducted from refund amount

7. Partial Refunds

Partial refunds may be offered in certain circumstances:

• For bundled products where only some items are eligible
• When content has been partially accessed or downloaded
• For subscription services with partial usage
• As goodwill gesture for service issues
• Amount determined on case-by-case basis

8. Subscription Cancellations

For subscription-based services:

• Cancel anytime before next billing cycle
• No refund for current billing period
• Access continues until end of paid period
• Cancellation takes effect at end of current subscription term
• No automatic refunds upon cancellation
• Refund requests evaluated individually

9. Technical Issues and Access Problems

If you experience technical difficulties:

• Contact support at hello@mailparcelguide.my immediately
• We will attempt to resolve technical issues first
• Refund available if issue cannot be resolved within 7 days
• Must provide details of issue and troubleshooting attempted
• Screenshots or error messages help expedite resolution

10. Disputed Charges and Chargebacks

Regarding disputed transactions:

• Contact us before initiating a chargeback with your bank
• We will work to resolve the issue promptly
• Chargebacks may result in account suspension
• Frivolous chargebacks may incur administrative fees
• We reserve the right to dispute unwarranted chargebacks

11. Exceptions and Special Circumstances

Exceptions to this policy may be considered for:

• Medical emergencies or family hardship
• Service outages or technical failures on our end
• Significant changes to product or service
• Legal requirements or regulatory compliance
• Each exception evaluated individually

12. Changes to Refund Policy

We may update this Refund Policy periodically:

• Changes effective upon posting to website
• Updated date displayed at top of policy
• Material changes may be communicated via email
• Purchases subject to policy in effect at time of transaction

13. Contact Information

For refund-related inquiries:

• Refund requests: refunds@mailparcelguide.my
• General support: hello@mailparcelguide.my
• Location: Cyberjaya, Selangor, Malaysia
• Business hours: Monday-Friday, 9:00 AM - 5:00 PM MYT

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website:

• Cookies contain information about your browsing activity
• They help websites remember your preferences and settings
• Cookies enable certain website functionality
• They can be session-based (temporary) or persistent (stored long-term)
• First-party cookies are set by our website
• Third-party cookies are set by external services we use

2. Types of Cookies We Use

We use several categories of cookies:

• Strictly Necessary Cookies: Essential for website operation, cannot be disabled
• Functional Cookies: Enable enhanced functionality and personalization
• Analytical/Performance Cookies: Help us understand how visitors use our website
• Marketing Cookies: Track visitors across websites to display relevant ads
• Preference Cookies: Remember your settings and choices

3. Strictly Necessary Cookies

These cookies are essential for the website to function:

• Session management and authentication
• Security features and fraud prevention
• Load balancing and network routing
• Cookie consent preferences
• Form submission and data validation
• These cannot be disabled in our systems

4. Functional Cookies

These cookies enable enhanced functionality:

• Remember your login details
• Store your language and regional preferences
• Retain form data to prevent loss
• Personalize content based on your interests
• Enable social media features
• Improve user experience and navigation

5. Analytical and Performance Cookies

These cookies help us improve our website:

• Measure website traffic and usage patterns
• Track which pages are most popular
• Identify technical issues and errors
• Test new features and designs
• Understand how users find our website
• Generate anonymous statistical reports
• We may use Google Analytics or similar services

6. Marketing and Advertising Cookies

These cookies support our marketing efforts:

• Display relevant advertisements to you
• Measure advertising campaign effectiveness
• Prevent showing the same ad repeatedly
• Track conversions from ads
• Build profiles for targeted advertising
• Support retargeting campaigns
• These are typically set by third-party advertising networks

7. Cookie Duration

Cookies are stored for varying durations:

• Session Cookies: Deleted when you close your browser
• Short-term Cookies: Expire within 1-30 days
• Long-term Cookies: Stored for 1-2 years
• Preference Cookies: Retained until you change settings or clear them
• Duration depends on cookie type and purpose

8. Your Cookie Consent and Choices

You have control over cookie usage:

• Accept all cookies via our consent banner
• Decline non-essential cookies
• Manage cookie preferences at any time
• Withdraw consent by clearing browser cookies
• Strictly necessary cookies cannot be declined
• Declining cookies may limit website functionality

9. How to Manage Cookies in Your Browser

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Privacy, search, and services > Cookies
• Block all cookies or only third-party cookies
• Delete existing cookies from your device
• Set browser to ask before accepting cookies

10. Third-Party Cookies and Services

We use third-party services that may set cookies:

• Google Analytics for website analytics
• Social media platforms (Facebook, Twitter, LinkedIn)
• Advertising networks and partners
• Payment processors for transactions
• Content delivery networks (CDNs)
• Each service has its own cookie policy
• We do not control third-party cookies

11. Do Not Track Signals

Regarding "Do Not Track" browser settings:

• We respect Do Not Track (DNT) signals where possible
• Some cookies may still be necessary for functionality
• Third-party services may not honor DNT signals
• Browser settings may override DNT preferences

12. Updates to Cookie Policy

We may update this Cookie Policy periodically:

• Changes will be posted on this page
• Updated date shown at top of policy
• Continued use constitutes acceptance of changes
• Material changes may trigger new consent request

13. Contact Information

For questions about our use of cookies:

• Cookie inquiries: cookies@mailparcelguide.my
• Privacy concerns: privacy@mailparcelguide.my
• General contact: hello@mailparcelguide.my
• Location: Cyberjaya, Selangor, Malaysia